Refund Policy

Return Period

my store accepts eligible return requests made within 30 days from the date of delivery. If you are not satisfied with an eligible purchase, please contact our customer support team before sending the product back.

How to Request a Return

To start a return, please contact us with your order number and the product information. We will review the request and, when eligible, provide the return instructions.

Please do not send merchandise back before receiving return instructions from our support team.

Product Condition

Returned products should generally be in the condition in which they were received. Please include original packaging, accessories, manuals, tags, and other included components when reasonably possible.

Customers may reasonably inspect an item. A refund may be reduced or declined when a product has been used, damaged, altered, or handled beyond what is reasonably necessary for inspection, where permitted by applicable law.

Non-Returnable Products

Certain products may not qualify for a standard return, including:

Custom or personalized products.
Clearance or final-sale merchandise.
Gift cards, where applicable.
Products that cannot reasonably be returned because of health, hygiene, or safety considerations after opening.

These exclusions do not affect consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us promptly.

We may ask for photographs or other information to help verify the issue. After reviewing the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

For an approved return caused by a confirmed defect, shipping damage, or fulfillment mistake, my store will provide an appropriate return-shipping arrangement without an additional return-shipping charge.

Return Shipping

For approved returns covered by this policy, my store may provide a prepaid return label or another appropriate return arrangement.

The return instructions provided for your specific request will explain how the product should be sent back.

Exchanges

Eligible products may be exchanged when replacement stock is available.

If you would like an exchange rather than a refund, please mention this when contacting us. If the requested replacement is unavailable, we may arrange an eligible refund or another suitable resolution.

Refund Review

After an authorized return reaches us, the returned product may be inspected to confirm that it satisfies the applicable return conditions.

Once the return is approved, the refund will generally be issued to the original payment method within 5–10 business days.

The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.

Original Shipping Charges

Any refund of original shipping charges will be handled according to the circumstances of the return and applicable law.

For issues such as confirmed defects, shipping damage, or fulfillment errors, we will provide the applicable resolution in accordance with this policy.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel an order before it has been shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible and the standard return process may apply.

Refund Not Received

If you have received confirmation that your refund was issued but the amount has not appeared in your account, first check with your bank or payment provider.

If the refund is still not visible after the applicable processing period, contact us with your order information and we will help review the status.